CANCELLATION POLICY:
Should the client need to reschedule their appointment, 24 hours notice is required for all services.
If 24 hours notice is not given, a charge of 50% of the services booked will be retained as a penalty.
SERVICE FEES:
All in-person service rates (including packages) are based within the Houston area.
Out-of-city travel fees for all in-home services are $75 per hour of travel.
A 25% deposit is required for all services and packages in order to complete the booking process.
E-gifts must be paid in full.
Appointments are not confirmed until due payment is received.
In order to receive the discounted package rate*, all services included in the package must be used within one year from the date of purchase.
*Any combination of 3 or more services and/or appointments qualifies for a custom package at a discounted rate. Inquire within for more details.
Any unused services completed after the expiration date will be charged at the full price rate. Additional fees incurred must be paid prior to the appointment.
All e-gifts, services, and packages have a one year expiration. Additional fees apply to extend expiration.
ALL SALES ARE FINAL
WEEKEND APPOINTMENT FEE:
A weekend fee* will be applied to any service performed on Saturdays and Sundays.
*Please note: this fee applies to in-person and virtual services; weekend appointments are subject to availability.
VIRTUAL SHOPPING:
When booking a Virtual Shopping service, suggestions are typically delivered via email within 1 - 2 weeks.
A rush fee* will be incurred and calculated based on the inquiry should suggestions need to be delivered sooner.
*Please note: rush services are available on a case by case basis and are not guaranteed.
Once suggestions are delivered, the client is responsible for reviewing and ordering suggestions in a timely fashion (suggested timeframe is within 48 hours).
Shop With Val is not responsible if items are out of stock beyond the suggested timeframe.
COVID-19 POLICY:
If the client has been in contact with someone or has been diagnosed with COVID-19 within 7 - 14 days of their scheduled in-person appointment, Shop With Val has the right to cancel the appointment. No additional fees will be incurred.
