Terms & Conditions

CANCELLATION & RESCHEDULING

  • Notice Period: We kindly require a minimum of 24 hours’ notice for the rescheduling or cancellation of any appointment.
  • Late Cancellation Fee: Should notice be provided less than 24 hours in advance, a fee totaling 50% of the scheduled service will be retained.

 

INVESTMENT & SERVICE FEES

  • Travel: Rates for in-person services and packages apply to the Greater Houston area. Travel outside of this radius will incur a fee of $75 per hour of travel time.
  • Booking & Deposits: A 25% non-refundable deposit is required to secure your booking. Appointments are considered confirmed only upon receipt of deposit. Balance of payment is due upon completion of the first service. If payment is not made within 48 hours after completion of the first service, a late fee may be incurred.
  • Package Validity: To honor discounted package pricing (applicable to any combination of 4+ services), all sessions must be redeemed within one year from the date in which the deposit was received.
  • Expiration: All services, packages, and gift certificates expire one year from the date in which the deposit was received or when initial payment is made (whichever comes first). Extensions may be requested and are subject to additional fees.
  • Final Sale: All investments, including services, packages, and gift certificates, are final sale.

 

GIFTING

  • All gifted services and packages must be paid in full at the time of purchase.
  • Expiration: All gift purchases remain valid for one year from the date of issuance.
  • Terms: Gifted services are non-refundable and subject to the same cancellation and travel policies as standard bookings.

 

PREMIUM APPOINTMENTS

  • Appointments outside of standard business hours—including evenings, weekends, and holidays—are offered on a case-by-case basis and are subject to a fee.

 

VIRTUAL STYLING & SHOPPING

  • Delivery Timeline: Custom shopping suggestions are typically delivered via email within 7–14 business days.
  • Expedited Delivery: Should you require a faster turnaround, a Rush Fee will be applied. Expedited services are subject to availability and are handled on a case-by-case basis.
  • Inventory Disclaimer: To ensure the best selection, clients are encouraged to review and order suggested items within 48 hours of delivery. Shop With Val is not responsible for inventory fluctuations or out-of-stock items beyond this window.

 

HEALTH & SAFETY POLICY

  • To ensure a safe environment for all parties, we request that in-person appointments be rescheduled if the client has recently tested positive for a contagious illness or is experiencing symptoms. Appointments rescheduled due to illness will not incur a penalty fee, provided communication is made as soon as possible.